What can Pooka Help You With?

28 May 2025

CiviCRM Data Privacy Digital Strategy Wordpress

Introducing the blog: Web, CiviCRM and comms support from Pooka. "Whether you're building your first website, aiming to boost engagement or seeking clarity on data privacy, we're here to help. 3 minute read.

Your Digital Partner for Good

If you’re working in the charity, public or third sector, you’re likely juggling tight budgets, small teams and big ambitions—all while navigating a digital landscape that changes faster than a funding review.

At Pooka & Co, we understand that world. We’ve partnered with organisations like yours for over a decade. Whether you’re building your first website, aiming to boost engagement or seeking clarity on data privacy, we’re here to help.

TLDR

Pooka & Co is more than a web agency — we’re a digital partner for good.
We specialise in websites, CRMs, and digital communications for charities, public bodies, and third-sector organisations.
Our approach is human-first, collaborative, and accessible, designed to support overstretched comms teams.
From hosting and training to SEO, design, and digital comms, we provide ethical, open-source solutions that put people first.
We care as much about your cause as you do — and we build digital tools to help it thrive.

So, what can we actually do for you? Here’s a straightforward guide to the support we offer:

Websites That Work for You

Your website is often the first place people learn about your work. It should reflect who you are, what you do and why it matters. We build open-source WordPress websites that are easy to manage, accessible and fit for purpose.

We don’t just design and build—we host, train, support and stay with you as your needs grow. Whether you’re starting from scratch or refreshing an existing site, we’ll help make it work better for you, your team and your audience.

Digital Communications & Strategy

Struggling to keep up with social media? Unsure if your communications are reaching the right audience?

We offer practical, people-first support to get your digital communications back on track. From a one-off audit to a comprehensive multi-year strategy, we’ll help you shape a clear plan for your content, tone of voice, platforms and messaging.

No buzzwords. No judgment. Just thoughtful advice and human support tailored to you.

CiviCRM Training & Support

CiviCRM can be a brilliant tool—but only if it’s set up in a way that works for your organisation. We know it inside out because we don’t just build it—we use it too.

We offer bite-sized CiviCRM training sessions on:

Contacts and Communications
Memberships and Events
Reporting, Forms, Gift Aid, Data Imports… and more

Each session is designed to be practical, jargon-free and easy to apply right away—ideal for busy teams who want to make the most of their systems without getting lost in the tech.

Data Privacy & GDPR Support

Data protection isn’t just a legal requirement—it’s about building trust with your supporters. We help charities and nonprofits navigate the complexities of data privacy with confidence.

Our services include:

Reviewing and updating your privacy policies
Ensuring GDPR compliance
Implementing best practices for data handling

We provide clear, actionable advice to help you protect your organisation and the people you serve.

Bespoke Website Training

Empower your team to manage your digital presence confidently. Our bespoke training sessions are tailored to your needs, whether you’re looking to:

Understand the basics of website management
Learn the subtleties of WordPress and nuance of CiviCRM
Navigate the backend of your WordPress site

Training can be delivered in-person or online, ensuring your team gains the skills they need in a way that suits them best.

Real People, Real Support

We’re a small but mighty team based in Edinburgh and everything we offer is grounded in collaboration, ethics and real-world understanding. We know what it’s like to be under-resourced and over-stretched—so we build our services around you, not the other way around.

Whether you’re based in Glasgow, Cardiff, Newcastle or rural Scotland—or working globally with a mission to do good—we’re ready to help you create digital tools that serve your mission, not distract from it.

Let’s Talk

If you’re unsure what you need or just want to ask some questions, we’re always up for a chat. No pressure. No hard sell.

We’re here to make digital feel more human, more manageable and more meaningful for organisations doing good in the world.🐇

Pooka & Co – Your Digital Partner for Good

FAQs: What We’re Asked Most Often

What services does Pooka & Co actually provide?

We design and develop websites, implement and support CiviCRM, manage hosting, deliver bespoke training, improve accessibility, and offer digital communications support — always tailored to the needs of charities and good causes.

Who do you usually work with?

Most of our clients are charities, public sector bodies, and third-sector organisations across Scotland and the UK, though we also partner with membership organisations and ethical businesses.

Why should we choose Pooka instead of another agency?

Because we combine technical expertise with an understanding of your sector. We know the challenges of tight budgets and stretched teams, and we create cost-effective, open-source solutions designed for long-term impact and human-first digital experiences.