Ongoing Website Support For Charities, Non-Profits And Membership Organisations
The best websites are constantly evolving, so as your organisation and team develop, your website should too.
Our support doesn’t end when we build your website, that’s really just the first step.
Pooka & Co’s Ongoing Support will ensure your website remains fresh, your team feel supported, and your organisation are able to thrive for years to come.
A Fresh, Functional and Fabulous Charity Website
Between our secure Fully Managed Hosting, our cost-effective Ongoing Support, and our friendly and experienced team, Pooka & Co will do everything possible to ensure that your site remains fresh, functional and fabulous long after launch day.
Whether it’s additional training to help you to use new features in WordPress, new designs to keep your website fresh, or further developments to add features like ecommerce or CRM integration, Pooka & Co are here to help.
At Pooka & Co, we pride ourselves in building strong ongoing relationships with our clients, and by meeting and exceeding our clients’ expectations time after time. Our goal is to be a digital partner for good, in all senses of the phrase!
Simple Website Support Pricing
Pooka & Co’s standard hourly rate for Ongoing Support is £88 + VAT, whether it’s design, development, training or consultancy. We never charge for those simple five minute queries that come up, and we always offer a commitment free estimate of hours for any task that you’re considering.
For clients who want to simplify budgeting over the course of the year, we offer the option to buy a block of 24 hours of support in advance, at £69 + VAT per hour. These hours can be used whenever and however you like, but need to be used within one year of purchase.
For larger projects, we like to discuss your goals, create a specification on email or in a dedicated project management board, and provide a quote for the overall project.
“I’m so happy with how things have gone and how good the process of working with Pooka & Co has been. I really appreciate everything they’ve done and how easy the process has been despite such a tight timeline.”
Sarah Barrie
Scottish Book Trust
Fully Managed Hosting
Our Directors come from the Third Sector, so we understand the limitations of charity budgets, and the relentless stretching of team roles. At Pooka, we aim to do everything we can to alleviate your WordPress and CRM worries, leaving you free to focus on your content, and your supporter base.
Before launching any website, we train our clients extensively. We then host every website that we build, providing our charity partners with cost-effective Fully Managed Hosting.
As well as taking all of the concerns of updates and security off of your shoulders, we also provide a unique but important service: Each year as we approach the renewal date of your website hosting, Marcus & Paul, Pooka & Co’s Directors will conduct a thorough manual review of your site.
We’ll then invite you to an Annual Review where we can explore our findings, and discuss your changing needs. This tends to be a great time to have a general catch-up, strengthens our relationship, and helps ensure that you feel fully supported, year-after-year.
