Pooka & Co offers fully managed WordPress, WooCommerce and CiviCRM hosting & critical support services to keep your website up-to-date, speedy and secure. Our average uptime for 2019/20 is over 99.95% across over more than 45 hosted client websites.
Our sites are hosted and maintained with the same care and attention that we design and develop with, and our clients supported with the attention that they deserve.
Full Critical Support to get your website up and running again 24/7 in the event of outage;
Scheduled Security Scans for hack attempts and viruses, protection against brute force attacks, and a Firewall to block malicious web traffic;
Login Restrictions which will lock any user out of the system who attempts to login with an incorrect password on successive occasions;
Regular tested WordPress upgrades and patches to all related plugins, to keep your website secure;
Daily off-site backups: We backup site files and databases to an offsite data centre every day, or more often if required;
Google Analytics tracking with integrated usage reports inside the WordPress Dashboard;
Website speed optimisation and caching to ensure the site is running fast: Great for Google rankings;
Secure SSL certificate to ensure that your website is served over a secure HTTPS connection;
Hosting at a UK-based Data Centre to help comply with GDPR rules;
Monthly reporting on all maintenance carried out on your site, alongside analytics data;
Full restore in the event of a hack;
Continual appraisal of core backend systems to ensure that all Pooka & Co developed websites continue to use reliable, up-to-date technologies throughout their lifecycle.
At Pooka & Co, we pride ourselves on working closely with our clients to continually develop their online resources, through ongoing support, development, training, mentoring and advice.
Whether you need a hand editing a post or a little advice on user privileges, we’re happy to help, by phone, email, Skype or in person. For simple queries we can often provide advice free of charge. If the requirement is more complex, we will provide costings in advance.
Pooka & Co offers formal and informal training for WordPress, CiviCRM and WooCommerce, either directly or through recorded screencast.
We’re happy to provide costings for ongoing development on an ad-hoc basis, or to offer a block purchase of 24 hours (or more) annual support or training, at a reduced cost.
We also like to meet and discuss development ideas with all of our clients at least once a year, to ensure that their projects can be scheduled, prioritised, and delivered on time.